lvjili Privacy Policy – How Do We Handle Your Personal Data?

When you register an account on lvjili, we collect the personal information you provide directly — this includes your full name, date of birth, email address, mobile number, and any identification documents submitted during the verification process. We also collect information about how you use the platform, such as your login history, device type, IP address, browser details, and the games or betting markets you interact with. Payment-related information — including your chosen payment method, transaction amounts, and reference numbers — is recorded to process deposits and withdrawals accurately and securely. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. We do not collect sensitive personal information beyond what is necessary for account management, identity verification, and compliance with applicable Philippine regulations. All data collected is stored securely and accessed only by authorised personnel with a legitimate operational need. You can request a summary of the personal data we hold about you at any time by contacting our support team using the details provided at the bottom of this page.

The personal information we collect is used primarily to create and manage your account, process financial transactions, and verify your identity in line with our legal obligations as a platform serving players in the Philippines. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and to respond to any support requests you submit. Platform usage data helps us understand how players interact with our sports betting, casino-style games, and slots features, allowing us to improve performance, fix issues, and personalise your experience where appropriate. We may use aggregated, anonymised data for internal analytics and reporting purposes; this data cannot be used to identify you individually. lvjili does not use your personal data for unsolicited marketing communications without your explicit consent, and you may withdraw that consent at any time. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. Any use of your data beyond what is described in this policy will only occur with your prior knowledge and agreement.

lvjili may share your personal data with trusted third-party service providers who assist us in operating the platform — including payment processors, identity verification services, and technical infrastructure partners. These providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared; they are not permitted to retain, sell, or use your data for any other reason. We may also disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the safety and security of our platform and its users. In the event that lvjili undergoes a business restructure, merger, or acquisition, your personal data may be transferred to the successor entity as part of that process; you will be notified of any such change in advance where reasonably practicable. We do not share your data with any third party for advertising or profiling purposes without your explicit consent. All third-party partners we work with are assessed for their data security practices before any data sharing arrangement is established. If you have concerns about a specific third-party arrangement, you are welcome to contact our support team for more information.

Yes — like most online platforms, lvjili uses cookies and similar tracking technologies to help the platform function correctly and to improve your experience as a user. Essential cookies are required for core functions such as keeping you logged in during a session, remembering your preferences, and ensuring that transactions are processed without interruption. We also use analytical cookies to understand how players navigate the platform, which pages are visited most frequently, and where technical issues may be occurring — this information is used solely to improve the platform and is not linked to your personal identity. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain features on the platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. Any updates to our use of cookies will be reflected in this Privacy Policy, and we encourage you to check back periodically. If you have questions about how cookies are used on the lvjili platform, our support team is available to help.

As a registered player on lvjili and as an individual covered by the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it. You also have the right to object to certain types of data processing and to request that we restrict how your data is used while a complaint or query is being investigated. If you believe that your data has been handled in a way that does not comply with this policy or with applicable Philippine law, you have the right to lodge a complaint with the National Privacy Commission. To exercise any of these rights, please contact our support team using the details provided at the bottom of this page; we will respond to your request within a reasonable timeframe. We are committed to upholding your data rights and will work transparently with you to resolve any concerns you may have.

lvjili takes the security of your personal and financial information seriously and employs a range of industry-standard technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment processing partners who maintain their own rigorous security standards. Access to personal data within our organisation is restricted to authorised personnel only, and all staff who handle player data are trained in data protection responsibilities. We conduct regular reviews of our security practices to identify and address potential vulnerabilities, and we maintain incident response procedures in the event of a data breach. While we take every reasonable precaution, no online platform can guarantee absolute security against all possible threats — you also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action. Your security is a shared responsibility, and we are here to support you every step of the way.

Yes — lvjili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer to players in the Philippines. When material changes are made, we will make reasonable efforts to notify registered users through the platform or via the contact details associated with their account. The date of the most recent update will always be displayed at the top of this page so you can easily check whether the policy has changed since you last read it. Your continued use of the platform after any update has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account and data. We encourage all players to review this page periodically to stay informed about how their personal information is being handled. For any questions about this policy or your data rights, please reach out to our support team using the contact details below.